Customer Support
Customer communication through phone and email in a high-volume environment.
Professional Portfolio
Meliza Lumabas
General Virtual Assistant | Appointment Setter | Social Media Manager
Business Administration graduate with experience in customer support, sales and marketing, online ESL education, market research, appointment coordination, and digital communication.
Experience and qualifications presented from the supplied CV.
General Virtual Assistant
About
About Meliza
Business Administration graduate with experience in customer support, sales and marketing, online ESL education, market research, appointment coordination, and digital communication.
Skilled in professional email and chat communication, social media management, client relationship management, and presentation design. Experienced in high-volume customer environments and digital tools, including Canva, CapCut, Trello, Meta Business Suite, ChatGPT, Google Sheets, and Google Calendar.
Coordination
Appointment coordination, scheduling, and communication support.
Research & Marketing
Market research, competitor research, and campaign performance tracking.
Digital Tools
Experience with listed productivity, social media, and presentation tools.
Professional Skills
Areas of Experience
Areas below reflect the skills and responsibilities documented in Meliza's CV.
Customer Support
Customer service through phone and email, inquiry handling, troubleshooting, and documentation of resolutions.
- Customer communication
- Issue documentation
- CRM updates
Appointment Coordination
Scheduling and coordinating appointments with prospective business clients as part of marketing support work.
- Appointment coordination
- Prospect outreach support
- Team communication
Social Media & Marketing
Social media management training and professional experience in sales and marketing support.
- Content planning and scheduling training
- Market and competitor research
- Campaign tracking
Administrative & Presentation Support
Digital communication, presentation design, research, and organized information support.
- Professional email and chat
- Presentation preparation
- Information organization
Professional Background
Experience Highlights
Employment history from the supplied CV. No separate portfolio samples were included with the source materials.
Apr 2022 – Present
Customer Support Specialist
SITEL / Foundever
Provides customer support through phone and email, documents resolutions and system updates using CRM software, troubleshoots issues, collaborates with cross-functional teams, and helps train new team members.
Dec 2018 – Mar 2021
ESL Educator
ACADSOC
Delivered interactive ESL lessons tailored to student needs, assessed progress, adapted teaching strategies, collaborated on curriculum materials, and provided feedback to students and parents.
Mar 2006 – Feb 2009
Sales and Marketing Coordinator
Racal Motorsales
Coordinated marketing campaigns and promotional events, conducted market and competitor research, tracked campaign performance, and shared insights to support marketing decisions.
Aug 2003 – Jan 2005
Client Service Representative
Bangko Mabuhay
Managed client accounts, responded to inquiries and service issues, maintained accurate account information, and collaborated with internal teams to support client relationships.
Feb 2001 – Feb 2003
Marketing Support Specialist
Uniwide Sales Warehouse
Conducted market research, scheduled appointments with prospective business clients, prepared PowerPoint presentations, and supported sales and marketing communication.
Practice samples — fictional or illustrative content. These samples were created for this portfolio to demonstrate ways relevant skills may be presented. They are not represented as past client deliverables or completed work from Meliza's employment.
CUSTOMER SUPPORT · PRACTICE SAMPLE
Customer Inquiry Tracker
A mock tracker illustrating how inquiries, statuses, next actions, and updates can be organized.
APPOINTMENT COORDINATION · PRACTICE SAMPLE
Appointment Coordination Tracker
A fictional schedule for tracking confirmation status and follow-up actions.
SOCIAL MEDIA · PRACTICE SAMPLE
Social Media Content Calendar
An illustrative planning board based on social media management training listed in the CV.
RESEARCH · PRACTICE SAMPLE
Market Research Brief Framework
A sample structure for documenting a research question, comparisons, sources, and next steps.
PRESENTATION DESIGN · PRACTICE SAMPLE
Business Presentation Sample
A short illustrative deck outline demonstrating clear presentation structure.
Tools & Education
Tools, Education & Training
Items listed in the supplied CV.
Tools of Expertise (as listed)
The CV lists “Quickbook”; confirm the exact product name before publication.
Education
Bachelor's Degree in Business AdministrationTarlac State University · 1996–2000
Training
Advanced Communication for International E-BusinessJune 23, 2005
Social Media ManagementVirtual Kickstart
Bookkeeping Training using XeroClairvoyance · April 14, 2025
Contact
Let's Connect
Use the contact options below to reach Meliza or arrange a conversation.
Contact details displayed with Meliza's approval.